Returns & Exchanges
At Junbi, we strive to ensure you are completely satisfied with your purchase. Due to the perishable nature of our food products, we offer a 30-day return policy for non-perishable merchandise and store credit for unopened tea products.
Initiate Your Request
Contact our support team at [email protected] with your order number and a brief explanation of why you would like to return or exchange your item.
Receive Authorization
Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.
Pack and Ship
Securely pack your items in their original packaging, include the RMA slip, and drop the package off at any authorized carrier location.
Refund Processing
Once we receive and inspect your return, we will issue a refund to your original payment method or provide store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing